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eMD Access is a 24/7/365 digital healthcare service to employees. They can instant message, video-chat, and upload images to a doctor who will assist them with health-related decision-making. It’s like having a doctor in their pocket!

About eMD Access

Why Now?

In 2016, 59% of employers offered telemedicine as an employee benefit. According to a Mercer report, that was almost double from 2015 and it continues to increase. The Society for Human Resource Management says employers can look to telemedicine to improve employee productivity and reduce absenteeism. And users are happy with the service. The majority of telemedicine users, 93%, say the service results in lowered health costs.

eMD Access Delivers Real Value

*Significant Cost Savings & Substantial ROI: The program pays for itself by avoiding ER and urgent care visits, and even some doctor visits. About 15% of eMD Access users said without the service they would have gone to the ER or urgent care center and 58% stated they would have visited their primary care doctor or after hours clinic.

*Reduced Medical Absenteeism: Unscheduled absenteeism costs roughly $3,600 / year for each hourly worker and $2,650 / year for salaried employees. eMD Access enables your employees to get high quality medical treatment without leaving work, about 80% of eMD Access visits occur during business hours. Your whole company stays healthier and is more productive.

Employee Peace of Mind: Your employees will have the peace of mind of knowing that they can access high quality, local ARC doctors from anywhere, whenever the need arises.

*Workplace Satisfaction: Give employees a benefit they can really use. They will thank you with higher workplace satisfaction and employee loyalty. About 96% of eMD Access users report being very satisfied with the service.
*Results from 2017 survey data.

Frequently Asked Questions

  • What can employees use eMD Access for?

    • Skin rashes and infections
    • Pink eye
    • Cough and sore throat
    • Cold and flu symptoms
    • Insect bites and stings
    • Earaches and swimmer's ear
    • Seasonal allergies
    • Sinus infections
    • Uncomplicated urinary tract infections
    • Yeast infections
    • Nausea and diarrhea
    • Minor back and shoulder pain
    • Minor injuries, sprains, and strains
    • Minor trauma, burns or lacerations
  • What type of questions can an employee ask?

    • Does this need stitches?
    • Can I take these two medicines together?
    • What over-the-counter medicine would you recommend for my___?
    • Do I (or does my child) need to go to the ER or Urgent Care for this?
    • Should I see my PCP or my specialist for this?
    • Can this wait for my PCP’s next appointment in 2 days?
    • How can I prevent altitude /motion sickness?
    • I have questions about my chronic disease
  • Can employees use eMD Access to refill prescriptions?

    No. They must see their primary care physician to refill any prescriptions.

  • Can an eMD Access provider prescribe DEA controlled substances online?

    No. Employees must see their regular provider for all DEA controlled medicine prescriptions.

  • When should an employee go to a doctor?

    Employees should call 9-1-1 for emergency medical treatment such as shortness of breath, chest pain, seizures, or head injuries.

    Employees should see their regular doctor for long term management of chronic diseases such as:

    • Diabetes
    • Hypercholesterolemia
    • Hypertension
    • Heart failure
    • COPD
    • Arrhythmias
    • Anticoagulation management