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eMD Access remains updated on COVID-19. Please refer to the eMD Access COVID-19 FAQ page for the most current information.


eMD Access is a 24/7/365 digital healthcare service to employees. They can instant message, video-chat, and upload images to a doctor who will assist them with health-related decision-making. It’s like having a doctor in their pocket!

About eMD Access

Why Now?

While telemedicine has been around for more than a decade, it took the COVID-19 pandemic to get nearly all employers to offer telemedicine as an employee benefit.

The Society for Human Resource Management says employers can look to telemedicine to improve employee productivity and reduce absenteeism. Additionally, telemedicine users are consistently happy with the service, as it provides a key convenience, particularly for remote workers or those who have high deductibles or limited access to providers. Telemedicine has brought a significant change to how health care is delivered and the majority of telemedicine users, 93%, say the service also results in lowered health costs.

eMD Access Delivers Real Value

*Significant Cost Savings & Substantial ROI: The program pays for itself by avoiding ER and urgent care visits, and even some doctor visits. About 15% of eMD Access users said without the service they would have gone to the ER or urgent care center and 58% stated they would have visited their primary care doctor or after hours clinic.

*Reduced Medical Absenteeism: Unscheduled absenteeism costs roughly $3,600 / year for each hourly worker and $2,650 / year for salaried employees. eMD Access enables your employees to get high quality medical treatment without leaving work, about 80% of eMD Access visits occur during business hours. Your whole company stays healthier and is more productive.

Employee Peace of Mind: Your employees will have the peace of mind of knowing that they can access high quality, local ARC doctors from anywhere, whenever the need arises.

*Workplace Satisfaction: Give employees a benefit they can really use. They will thank you with higher workplace satisfaction and employee loyalty. About 96% of eMD Access users report being very satisfied with the service.
*Results from 2017 survey data.