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Trouble signing in? On Jan. 2, 2019, we launched a new platform for eMD Access. If you have not logged on since that date, you may need to re-register your account. Click here, select "New User Registration" and follow the instructions.

FAQs

What can I use it for?

You can use eMD Access for minor health issues for which you need immediate advice such as:

  • Skin rashes and infections
  • Pink eye
  • Cough
  • Cold and flu symptoms
  • Insect bites and stings
  • Earaches and swimmer’s ear
  • Seasonal allergies
  • Sinus infections
  • Uncomplicated urinary tract infections
  • Yeast infections
  • Nausea and diarrhea
  • Minor back and shoulder pain
  • Minor injuries, sprains, and strains
  • Minor trauma, burns or lacerations

What are some things I can ask an eMD Access provider?

You can ask an eMD Access provider to help you with medical decision-making such as:           

  • Do I (or does my child) need to go to the ER or Urgent Care for this?
  • Does this need stitches?
  • Can I take these two medicines together?
  • What over-the counter medicine would you recommend for my___?
  • Should I see my PCP or my specialist for this?
  • Can this wait for my PCP’s next appointment in 2 days?
  • What can I do to prevent altitude sickness/motion sickness?
  • Questions about my chronic disease

When should I go to a doctor or call 911?

Call 9-1-1 for emergency medical treatment such as shortness of breath, chest pain, seizures, or head injuries.

You should see your regular doctor for long term management of chronic conditions, including:

  • Diabetes
  • Hypercholesterolemia
  • Hypertension
  • Heart failure
  • COPD
  • Arrhythmias
  • Anticoagulation management
  • Behavioral health issues such as anxiety or depression

Can I use eMD Access to refill my prescription?

No. You must see your primary care physician to refill any prescriptions.

If you have a chronic condition that requires ongoing care, such as diabetes, hypertension, COPD, or hypercholesterolemia, you should continue to coordinate prescriptions with your primary care physician.

Can an eMD Access provider prescribe DEA controlled substances online?

No. Have a conversation with your primary care physician on the best way to manage pain and discomfort for chronic conditions that require DEA-controlled medicine prescriptions.

What does it mean to privatize an account?

Each individual's medical information is, by default, viewable by all other members under a family account. Family members over 12 years old on a family account can choose to make their information private from other members of the same family account. This creates a separate sign in for this family member, but keeps them on the family account.

To do this:

  1. Choose “My Account” from the left-side menu.
  2. Select “Manage Subscription.”
  3. Select the name of the family member you want to edit, then choose “Make User Private.”
  4. You’ll be asked to input a new email address for that family member.

How do I deactivate* someone on my account?

  1. Choose “My Account” from the left-side menu.
  2. Select “Manage Subscription.”
  3. Select the name of the family member you want to deactivate.
  4. Choose, “Remove User from Family Account,” then choose, “Deactivate User” on the next screen.

* If your account is enabled with this option, you can deactivate someone from your account to create an opening to add a different family member under a family plan without additional expense, or downgrade your subscription plan.

Past medical and visit information will remain available on this member's account for review, but new visits will not be permitted while the account is deactivated. If another member is not added, the deactivated user will remain active through the end of the current billing period. A deactivated account can be reactivated at any time.

How do I remove* someone from my account?

  1. Choose “My Account” from the left-side menu.
  2. Select “Manage Subscription.”
  3. Select the name of the family member you want to edit, then choose “Remove User from Family Account.”
  4. You’ll be asked to input a new email address for that family member.

* If your account is enabled with this option, you can remove a member and allow them to create their own separate account for billing and other purposes. Providing an email address ensures that the account remains accessible to the member in the future. The member is removed immediately upon this selection, which may create an opening to add a different family member without additional expense or it may allow you to downgrade your subscription.

How do I save past visit records?

The new platform will not include any of your past messaging or video visit records. You have until the end of this year to access this information. On February 1, 2019 your past eMD Access visit transcriptions will no longer be available.

To download a copy of your past eMD Access records from the old platform or https://telemedicine.emdaccess.com:

  1. In the app, go to “Message Summaries” to view the summaries you want to save.
  2. Select the PDF file to print, download or save.

Why isn’t my eMD Access app working?

At this time the only way to use eMD Access is by using the browser on your smart phone, tablet or computer to navigate to: https://care.emdaccess.com/desktop/.

We are currently working on an app for the new platform so please stay tuned.

For Further Assistance:

Call Customer Service at 512-421-5678 between the hours of 8:00am-5:00pm CT, Monday-Friday.