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FAQs

What can I use it for?

You can use eMD Access for minor health issues for which you need immediate advice such as:

  • Skin rashes and infections
  • Pink Eye
  • Cough
  • Cold and flu symptoms
  • Insect bites and stings
  • Earaches and swimmer’s ear
  • Seasonal allergies
  • Sinus infections
  • Uncomplicated urinary tract infections
  • Yeast infections
  • Nausea and diarrhea
  • Minor back and shoulder pain
  • Minor injuries, sprains, and strains
  • Minor trauma, burns or lacerations

What are some things I can ask an eMD Access provider?

You can ask an eMD Access provider to help you with medical decision-making such as:           

  • Does this need stitches?
  • Can I take these two medicines together?
  • What over-the counter medicine would you recommend for my___?
  • Do I (or does my child) need to go to the ER or Urgent Care for this?
  • Should I see my PCP or my specialist for this?
  • Can this wait for my PCP’s next appointment in 2 days?
  • What can I do to prevent altitude sickness/motion sickness?
  • Questions about my chronic disease

When should I go to a doctor or call 911?

Call 9-1-1 for emergency medical treatment such as shortness of breath, chest pain, seizures, or head injuries.

You should see your regular doctor for long term management of chronic diseases such as those listed below:

  • Diabetes
  • Hypercholesterolemia
  • Hypertension
  • Heart failure
  • COPD
  • Arrhythmias
  • Anticoagulation management

Can I use eMD Access to refill my prescription?

No. You must see your primary care physician to refill any prescriptions.

Can an eMD Access provider prescribe DEA controlled substances online?

No. You must see your regular provider for all DEA controlled medicine prescriptions.