eMD Access subscription fees are non-refundable. You and all family members on your account will retain access to all services until the end of the billing cycle. On the 1st of the next month, you will only be charged the new, individual subscription fee and family members will become deactivated.
Although family members will not be able to start new visits, you will still have access to view their Visit History*.
*If a family member was privatized, they will still have access to view their Visit History under their privatized account login.