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Terms of Use

Welcome to eMD Access.

This web site (“Site”) and related services are provided by eMD Access, in cooperation with Austin Regional Clinic. eMD Access is not an insurance plan. eMD Access is a web-based service that enables access to telemedicine and medical advice from physicians.

Use of any of the eMD Access websites or platforms constitutes your acceptance of these Terms of Use. If you do not agree to these Terms of Use, you should cease all use of and access to all of the websites and platforms.

Subscription and Registration

In order to use the platforms, you will be asked to register an account and create login information, including without limitation, username and passwords. To safeguard your privacy, please do not share your login information with anyone. You must immediately notify eMD Access of any unauthorized use of your user account or of any other breach of security that you become aware of involving and relating to the platforms via our contact form at or during office hours by phone to 512-421-5678.

Use of eMD Access may be part of a health insurance plan, an employee benefit, or another business agreement by which the user has access to the web-based platform or the app without paying an additional fee for that access.

Users may also access the services via a monthly subscription arrangement. Subscription access is granted at the time of sign up and automatically renewed monthly, on the 1st day of every month. At the end of the monthly subscription period, you will automatically be signed up and billed for an additional subscription term of 1 month. There are no full nor partial refunds issued for one-time or subscription service. If you do not wish your subscription to auto-renew, you may remove your credit card information prior to the end of your current subscription term.

Users are expected to refrain from abusive, unethical, harassing, or offensive communication. Inappropriate behavior may result in account deactivation.

If you violate these Terms of Use, your access to any eMD Access accounts and services will be subject to review, including termination and removing permissions to any and all future use of the services.

Availability of the Site

eMD Access makes reasonable efforts to keep the Site operational. If the Site is unavailable, please know that efforts are underway to restore availability ASAP.

If you require timely assistance, contact Customer Service, M-F, 8am-5pm, at 512-421-5678. During after hours, if you have an immediate healthcare need and cannot connect to eMD Access, please contact your primary care provider’s office. If you are an Austin Regional Clinic (ARC) patient, please contact ARC After Hours Nurse Line at 512-346-6611, option 4.

Telemedicine Physicians and Prescriptions

Your interaction with the physicians of eMD Access does not replace your relationship with your primary care physician. eMD Access does not guarantee that a prescription will be written. eMD Access physicians do not prescribe DEA controlled substances, non-therapeutic drugs, and certain other drugs which may be harmful because of their potential abuse.

Privacy Statement

Austin Regional Clinic reserves the right to collect general information regarding usage and users of this web site (including, without limitation, the name of the domain of each user, the IP protocol number of each user, and the date and time each web page was visited).

We also use cookies to offer you a better browsing experience, analyze site traffic, personalize content, and serve targeted advertisements. If you continue to use this site, you consent to our use of cookies.