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Terms of Use

Welcome to eMD Access.

This web site (“Site”) and related services are provided by eMD Access, in cooperation with Austin Regional Clinic. Please read the following information carefully.

Subscription and Registration
eMD Access is not an insurance plan. eMD Access is a subscription web-based service that enables direct access to physicians.

Subscription access is automatically renewed monthly, or every 30 days. At the end of the monthly subscription period, you will automatically be signed up and billed for an additional subscription term of 30 days. If you do not wish your subscription to auto-renew, you may remove your credit card information prior to the end of your current subscription term.

When creating an account, please provide current, complete, and accurate information. Please access the Site features using only your user ID and password and protect the confidentiality of your account. Please refrain from harmful, unethical, or offensive communication.

Availability of the Site
eMD Access makes reasonable efforts to keep the Site operational. If the Site is unavailable, please know that efforts are underway to restore availability ASAP.

If you require timely assistance, contact Customer Service, M-F, 8am-5pm, at 512-421-5678. During after hours, if you have an immediate healthcare need and cannot connect to eMD Access, please contact Austin Regional Clinic After Hours Nurse Line at 512-346-6611, option 4.

Telemedicine Physicians and Prescriptions
Your interaction with the physicians of eMD Access does not replace your relationship with your primary care physician. eMD Access does not guarantee that a prescription will be written. eMD Access physicians do not prescribe DEA controlled substances, non-therapeutic drugs, and certain other drugs which may be harmful because of their potential abuse.